BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
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Evaluate new ChatGPT and Claude models, features, administrative capabilities, integrations, connectors, and platform changes.
Conduct hands-on testing of new capabilities and document functional, technical, operational, security, and governance considerations
Own operational readiness for assigned releases, including RBAC configuration validation, UAT, documentation, support readiness, and post-release validation.
Own day-to-day operations and manage the Tier 2 support queue for assigned platforms, including prioritization, issue investigation, resolution, escalation, and identification of recurring issues and improvement opportunities
Maintain a hands-on approach to platform configuration, technical troubleshooting, testing, automation, and evaluation of emerging AI capabilities, identifying opportunities to improve platform reliability and operational efficiency.
Translate platform testing, support trends, usage analytics, and user feedback into backlog priorities and product improvements.
Minimum 3 years in Product Management, Product Operations, Business Analysis, or Technology Delivery.
Working knowledge of REST APIs, HTTP, JSON, authentication concepts, and API testing/debugging tools.
Ability to troubleshoot issues using structured testing, logs, telemetry, configuration analysis, and platform administration tools
