Front Desk Executive JD
Job Title: Front Desk Executive
Location: Kottayam
Company: Foundry Workspaces
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Role Overview
We are looking for a proactive and personable individual to manage the front desk and oversee the day-to-day operations of our co-working space in Kottayam. This role combines customer service, operations management, and administrative responsibilities to ensure a seamless experience for all members and visitors.
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Key Responsibilities
Front Desk & Customer Experience
- Greet and assist members, clients, and visitors in a professional manner
- Handle walk-ins, inquiries, and workspace tours
- Manage bookings for desks, cabins, meeting rooms, and event spaces
- Ensure a welcoming and community-driven atmosphere
Operations Management
- Oversee daily workspace operations and ensure smooth functioning
- Coordinate with housekeeping, maintenance, and other vendors
- Ensure all facilities (Wi-Fi, power, meeting rooms) are functioning properly
- Maintain inventory of office and pantry supplies
Sales & Member Management
- Convert walk-in leads into paying customers
- Follow up on inquiries and maintain a lead database
- Assist in achieving occupancy and revenue targets
- Manage member onboarding, documentation, and billing coordination
Administrative & Accounts Support
- Maintain records of clients, agreements, and payments
- Assist with invoicing, receipts, and basic accounting coordination
- Work with accounts using tools like Tally (preferred)
- Prepare basic reports (occupancy, inquiries, collections)
Community Engagement
- Build relationships with members and ensure high satisfaction
- Assist in organizing events, networking sessions, or workshops
- Act as the face of Foundry Workspaces in Kottayam
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Requirements
- 1–3 years of experience in front desk, hospitality, co-working, or office administration
- Proficiency in Malayalam and English (mandatory)
- Basic knowledge of MS Excel, email, and office tools
- Strong communication and interpersonal skills
- Sales-oriented mindset with customer handling ability
- Ability to multitask and work independently
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Preferred Qualifications
- Experience in co-working spaces, real estate, or hospitality industry
- Experience with Tally or similar accounting tools
- Familiarity with CRM or booking systems
Work Location: In person
