Position: Front Office Executive
Department: Front Office
Industry: Hotel / Hospitality
Location: [JC RESIDENCY, Madurai]
Experience: 1–3 Years preferred
Employment Type: Full-Time
Job Summary
We are looking for a friendly, professional, and customer-focused Front Office Executive to join our hotel team. The candidate will be responsible for welcoming guests, handling check-in and check-out, managing guest requests, and ensuring a smooth and pleasant guest experience.
Key Responsibilities
- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and guest inquiries.
- Handle guest calls, emails, and requests promptly.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments.
- Handle guest complaints professionally and ensure timely resolution.
- Maintain accurate guest records and front office documents.
- Handle cash, card payments, and billing as required.
- Follow hotel SOPs and maintain high standards of guest service.
- Ensure the front desk and lobby area are neat and presentable.
- Maintain proper shift handover and communication.
Skills & Qualifications
- Diploma / Degree in Hotel Management or a related field.
- 1–3 years of experience in Front Office is preferred.
- Good communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Basic computer knowledge.
- Good problem-solving and customer-handling skills.
- Ability to work in shifts, including weekends and holidays.
- Good knowledge of English; knowledge of Tamil and Hindi will be an advantage.
What We Offer
- Competitive salary.
- Free food.
- Professional work environment.
- Learning and career growth opportunities.
- Training and development opportunities.
7373736704
HR Manager
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Life insurance
- Provident Fund
Work Location: In person
Expected Start Date: 16/08/2026
