Position – Customer Support Executive
Primary Responsibilities:
- Handling incoming queries via calls ,e-mails and chats.
- Act as a liaison between sellers and shipment executives.
- Manage and resolve conflicts with upset clients by providing satisfactory solutions.
- Follow up with shipping services to ensure timely deliveries.
- Maintain and organize client data.
- Develop effective communication channels between sellers and courier services.
- Monitor and assess client satisfaction levels.
- Handle client requests and troubleshoot problems effectively.
Requirements:
- Graduate in any field with 0–1-year experience
- Experience in customer service or similar roles preferred.
- Strong coordination and time management skills.
- Ability to innovate solutions and manage irritate customers.
- Fluent in English communication.
- Proficiency in MS Excel
- Eagerness to learn new techniques to enhance client success.
- Capable of working well under pressure.
Pay: Up to ₹350,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
