Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : TOSCA Testsuite
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve system uptime.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in TOSCA Testsuite.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience in managing and supporting automated testing frameworks.
- Ability to work with cross-functional teams to coordinate issue resolution.
- Excellent communication skills to document findings and share knowledge effectively.
Additional Information:
- The candidate should have minimum 12 years of experience in TOSCA Testsuite.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
