Job Summary:
Responsible for welcoming guests, handling front desk operations, assisting with check-in/check-out, responding to guest queries, and ensuring a smooth and pleasant guest experience.
Key Responsibilities:
- Welcome and greet guests professionally.
- Handle guest check-in and check-out procedures.
- Manage guest reservations and room allocation.
- Attend to guest queries, requests, and complaints promptly.
- Handle telephone calls and provide accurate information.
- Maintain guest records and front office documentation.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments.
- Ensure proper cash/card handling and billing procedures.
- Maintain cleanliness and professional appearance of the front desk.
- Assist guests with local information and other requirements.
- Follow company SOPs and maintain high standards of guest service.
- Ensure proper handover of pending tasks between shifts.
Eligibility:
- 0–2 years of experience in Front Office / Hospitality preferred.
Pay: ₹12,749.63 - ₹38,345.68 per month
Work Location: In person
