Position Summary
The Café Manager is responsible for overseeing the overall operations of the café, including staff management, customer service, sales performance, inventory control, cash management, and ensuring smooth day-to-day operations. The Café Manager is accountable for achieving revenue targets while maintaining the highest standards of service and profitability.
Key ResponsibilitiesOperations Management
- Manage the daily operations of the café.
- Ensure smooth coordination between kitchen and service teams.
- Monitor service quality and customer satisfaction.
- Ensure opening and closing procedures are followed correctly.
- Handle operational issues and customer complaints professionally.
Team Management
- Recruit, train, supervise, and motivate café staff.
- Prepare employee duty rosters and shift schedules.
- Conduct performance evaluations and provide feedback.
- Maintain discipline and professionalism among team members.
- Ensure proper grooming and uniform compliance.
Sales & Customer Experience
- Drive sales growth and customer retention.
- Build relationships with regular customers.
- Ensure excellent customer service standards are maintained.
- Implement promotional activities and marketing initiatives directed by management.
- Monitor online reviews and customer feedback.
Cash & Financial Management
- Handle daily cash collections and billing operations.
- Verify daily sales reports and cash reconciliation.
- Prevent cash leakages and unauthorized discounts.
- Ensure accurate reporting of daily revenue and expenses.
- Maintain confidentiality regarding financial information.
Inventory & Procurement
- Monitor stock levels of food, beverages, packaging, and supplies.
- Coordinate with vendors and suppliers.
- Approve inventory requests and maintain stock records.
- Reduce wastage, pilferage, and inventory losses.
- Conduct regular inventory audits.
Hygiene & Compliance
- Ensure compliance with food safety and hygiene standards.
- Maintain cleanliness of customer and kitchen areas.
- Ensure compliance with local regulations and licenses.
- Conduct regular safety inspections.
Reporting & Administration
- Submit daily, weekly, and monthly operational reports.
- Track sales, expenses, inventory, and staff attendance.
- Coordinate with management regarding business performance and improvement
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
