Job Title: Client Services Coordinator
Company: Fundamenta
Job Type: Full-Time
Location: Remote (India)
Experience Required: 1 to 2 Years
Salary Range: Rs 25,000 to 30,000 per month
About Fundamenta
Fundamenta is a B2B brand strategy and design agency based in Pune. We work with industrial, manufacturing, pharma, infrastructure, and capital equipment companies, building the brand systems and sales assets that help them win the kind of deals their old branding was costing them.
We run lean. Direct work. No layers. Real client ownership from day one.
About the Role
We are hiring a Client Services Coordinator to own the rhythm of client communication, project tracking, and internal coordination across every active engagement.
This is not a project manager role. It is not an accounts or finance role. It is a hands-on client servicing and project coordination position, reporting directly to the founder.
You will be the person clients hear from between calls. You will be the person designers go to when a brief is unclear. You will be the person tracking every timeline, every deliverable, every approval.
If you like running things tight, this role will suit you.
Key Responsibilities
Client communication
- Schedule, attend, and document all client calls and review meetings
- Send action-item summaries within the same business day
- Send weekly written status updates to every active client
- Handle first-line client questions and route the rest to the founder
- Maintain a calm, clear, professional tone in every written and spoken exchange
Project coordination
- Maintain ClickUp hygiene across all live projects
- Track project timelines, milestones, and dependencies
- Flag risks and slippage early, with a proposed fix
- Coordinate handoffs between designers, the founder, and external partners
- Chase asset approvals, client feedback, and final sign-offs
Internal operations
- Coordinate with the in-house design team on briefs and deadlines
- Support the founder on calls, proposals, and follow-ups
- Keep Slack channels organised and active
- Run the Monday team huddle in coordination with the founder
- Capture and share meeting notes in Notion
Documentation
- Maintain client folders, brief documents, and project archives in Google Drive
- Update CRM records in Notion as projects progress
- Build and maintain a project status dashboard
What We Need
Experience
- 1 to 2 years of experience in an agency, design studio, marketing team, or client-facing role
- Direct experience handling client communication, project tracking, or both
Skills
- Sharp written and spoken English. Indian or British conventions.
- Strong working knowledge of ClickUp, Asana, Trello, or a similar project tool
- Notion fluency
- Slack fluency
- Comfortable using Google Workspace daily
- Confident on calls with senior decision-makers
Mindset
- Ruthlessly organised
- Calm under pressure
- Picks up details others miss
- Owns mistakes. Fixes them. Moves on.
- Communicates without ego
- Takes feedback without taking it personally
Bonus
- Exposure to B2B industrial, manufacturing, or capital equipment sectors
- Familiarity with brand or design project workflows
- Working knowledge of AI tools for notes, summaries, and drafting
Not For You If
- You want creative or strategic input on client work
- You need a manager to plan your day for you
- You drop tasks and explain later
- You go quiet when a client is unhappy
- You want a 9-to-5 with no real ownership
What You Get
- Direct working relationship with the founder
- Real ownership of client relationships from week one
- B2B brand projects across industrial, pharma, infrastructure
- A small team. Your work stays credited.
- Fully remote
- Clear promotion path to Project Manager within 6 to 9 months, tied to outcomes
- Rs 25,000 to 30,000 per month based on fit
How We Work
Monday team huddle. Daily async standups in Slack. Weekly 1:1s with the founder. Friday wrap. Quarterly reviews tied to documented outcomes.
We care personally about our team. We hold the standard on the work. Both. Always.
How to Apply
Email your CV and a short note on why this role to [email protected]
WhatsApp: +91 89831 03944
Subject line: Client Services Coordinator Application
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: Remote
