We are looking for a proactive and detail-oriented Logistics Coordinator to ensure seamless order deliveries by coordinating with internal teams and external courier partners. The role requires strong follow-up, problem-solving, and communication skills to resolve delivery-related issues while maintaining an excellent customer experience.
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Coordinate daily with courier partners to ensure timely pickup, transit, and delivery of customer orders.
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Liaise with internal teams including Customer Support, Sales, Warehouse, Dispatch, and Technology to resolve delivery-related concerns.
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Monitor shipment status and proactively identify orders at risk of delay.
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Resolve NDR (Non-Delivery Report) cases by coordinating with courier partners and internal stakeholders.
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Follow up on delayed, stuck, lost, damaged, RTO, and misrouted shipments until closure.
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Escalate critical delivery issues to courier account managers and ensure timely resolution.
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Maintain regular communication with courier partners to improve delivery performance and reduce exceptions.
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Coordinate for address corrections, delivery rescheduling, and customer delivery preferences.
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Track courier SLAs and ensure adherence to agreed turnaround times.
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Prepare daily MIS reports on pending issues, escalations, delivery performance, and resolution status.
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Maintain accurate documentation of courier communications and issue resolutions.
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Identify recurring operational challenges and recommend process improvements to reduce delivery failures.
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Coordinate with courier partners for freight billing reconciliation, invoice verification, and timely resolution of billing discrepancies, claims, and payment-related issues.
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Excellent communication and coordination skills.
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Strong follow-up and stakeholder management abilities.
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Good analytical and problem-solving skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Proficiency in Microsoft Excel and Google Sheets.
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Experience working with courier aggregators and logistics partners is preferred.
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Knowledge of order management systems, WMS, TMS, or CRM platforms is an advantage.
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Graduate in any discipline.
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3–5 years of experience in logistics, supply chain, courier operations, e-commerce, or customer operations.
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Experience in D2C or e-commerce logistics will be an added advantage.
