The Opportunity
India’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms.
RingCentral is hiring a Senior Solutions Engineer – Enterprise (India) to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments.
This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations.
Role Overview
As a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions.
You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels.
This is a strategic pre-sales role focused on architecture authority, competitive positioning, and enterprise transformation.
Key Responsibilities
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Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
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Lead technical discovery sessions and whiteboard deep telephony and contact centre architectures
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Shape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environments
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Own technical responses for large RFPs and strategic bids
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Partner with Sales to define solution positioning, differentiation, and competitive win themes
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Guide technical validation and proof-of-value engagements
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Identify technical risks, dependencies, and mitigation approaches during deal cycles
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Support partners with advanced RingCentral platform expertise and joint solution alignment
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Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
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Define a competitive displacement strategy against incumbent enterprise platforms.
Enterprise Telephony & Architecture Expertise (Critical)
Strong hands-on and architectural experience in:
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PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover)
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Enterprise voice design, dial plans, call routing logic, HA/DR architecture
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Hybrid and cloud migration strategies
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Multi-site, 500+ seat enterprise voice environments
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Indian telecom regulatory considerations (TRAI / DoT compliance)
You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture.
Platform Experience
Strong experience with enterprise platforms such as:
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Cisco
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Avaya
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Genesys
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NICE
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Five9
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Zoom
Experience Required
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10+ years in telecom, unified communications, or contact center domains
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Proven experience supporting large enterprise environments (500+ seats)
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Exposure to BFSI, BPO/KPO/ITES sectors preferred
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Strong commercial awareness and experience supporting complex deal cycles
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Executive presence with ability to simplify technical complexity into business value
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Understanding of API-driven integrations and enterprise ecosystem alignment.
Educational Qualification
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Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field
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Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus.
Why This Role Matters
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This is not a demo-driven SE role.
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You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction.
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This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments
