Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Assist customers with product information, orders, shipping updates, and returns.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions in CRM or support systems.
- Follow up with customers to ensure satisfaction and issue resolution.
- Escalate complex customer issues to the relevant department when needed.
- Provide feedback to internal teams regarding customer concerns and product improvements.
- Represent Bioleather’s brand values with professionalism and empathy.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Basic computer knowledge and familiarity with customer support tools.
- Ability to multitask and manage time effectively.
- Positive attitude and customer-first mindset.
- Previous customer service experience is preferred but not mandatory.
- Ability to work flexible part-time shifts, including weekends if required.
Preferred Qualities
- Passion for sustainable products and eco-friendly brands.
- Patience, empathy, and active listening skills.
- Team-oriented and adaptable in a fast-paced work environment
Pay: From ₹2,000.00 per month
Work Location: Remote
