Job Responsibilities:
- Welcome guests with a warm, friendly, and professional attitude.
- Handle guest check-in and check-out efficiently.
- Answer phone calls, emails, and guest inquiries professionally.
- Manage room reservations and booking confirmations.
- Coordinate with Housekeeping, Food & Beverage, and other departments to ensure excellent guest service.
- Handle guest complaints politely and resolve them promptly.
- Maintain accurate guest records and billing information.
- Process payments and generate invoices.
- Ensure the reception area is clean, organized, and presentable at all times.
- Follow hotel policies, SOPs, and confidentiality standards.
Requirements:
- Graduate in Hotel Management or any discipline.
- Excellent communication skills in English and Hindi.
- Pleasing personality with a professional appearance and grooming.
- Strong customer service and interpersonal skills.
- Basic knowledge of MS Office and hotel management software (preferred).
- Ability to work in rotational shifts, weekends, and holidays.
- Positive attitude, confidence, and problem-solving skills.
Preferred Skills:
- Professional etiquette and grooming.
- Strong communication and listening skills.
- Multitasking and time management.
- Team player with a customer-first approach.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
