Own end-to-end accountability for a suite of critical BFSI applications, ensuring stability, availability, and compliance with client SoW/Contract.
Drive risk identification and management (proactive & reactive), including scoping, consequence documentation, action planning, evidence collection, residual risk assessment, and closure via Risk LCE.
Ensure applications are fully audit-compliant and meet BFSI technical stack standards; support internal and external audit activities.
Oversee the Book of Work (BoW), managing delivery milestones, tracking projects against schedule and budget.
Manage quarterly and annual stability across the application portfolio.
Lead and coordinate Development and Support teams to deliver critical services within agreed SLAs.
Co-ordinate with production support activities including troubleshooting, user account management, security, upgrades, patch testing, and system configuration.
Facilitate training and onboarding transitions for new resources and application/asset migrations.
Serve as the primary client-facing technical liaison; manage escalations and business communications.
Produce daily, weekly, and monthly management reporting via in-depth analysis and Excel dashboards.
