Front-End Developer (Managed Services)

PinnacleU
India

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Job details

Full-time
₹11,50,000 - ₹12,00,000 a year

Qualifications

CSS
Salesforce
Responsive web design
Zendesk
JavaScript
REST
APIs
Scalability
Front-end development
JSON
Data science
AI
HTML

Full job description

Position: Front-End Developer

Location: Remote

Working Days: Monday to Friday

Experience Required: 3+ years

Job Summary

We are seeking a motivated Front-End Developer to join our Managed Services Team. In this role, you will write and maintain custom front-end code within the Zingtree web application and help optimize client workflows using AI-powered automations and conversational AI interfaces. You will collaborate closely with clients and internal teams to deliver tailored solutions, troubleshoot technical issues, and support our growing customer base.

Key Responsibilities

Front-End Development: Write, maintain, and optimize custom front-end code within the Zingtree web application.
Client Collaboration: Work directly with clients to understand requirements and deliver customized solutions aligned with their business goals.
AI Workflow Optimization: Analyze, optimize, and rebuild customer support workflows using AI automations to improve efficiency, scalability, and user experience.
Responsive Design: Translate design mockups and wireframes into responsive, cross-browser web interfaces.
Debugging & Troubleshooting: Proactively identify and resolve issues, optimize performance, and ensure high-quality deliverables.
Documentation: Create clear technical documentation explaining code structure, functionality, and usage to help clients and internal teams understand, troubleshoot, and maintain delivered solutions.

Preferred Skills and Experience

Technical Proficiency:
- 3+ years of hands-on JavaScript and front-end development experience.
- Working knowledge of HTML and CSS, with the ability to write clean, maintainable code.
- 1+ year of experience working with APIs, including REST/JSON endpoints, authentication, and third-party integrations.
AI & Automation Exposure: Familiarity with AI-driven workflows, automation tools, prompt engineering, or conversational interfaces (chatbots, decision trees, guided experiences) is a plus.
CRM & CCaaS Exposure: Experience or familiarity with CRM and CCaaS platforms such as Salesforce, Zendesk, or Five9, or a strong interest in learning how front-end applications integrate with customer engagement systems.
Collaboration & Communication: Ability to work effectively with clients and cross-functional teams, and clearly communicate technical concepts to non-technical audiences.
Problem-Solving & Adaptability: Strong attention to detail, analytical thinking, and eagerness to learn new technologies and tools.

What We Offer

Professional Growth: Ongoing learning opportunities, access to training resources, and mentorship.
Emerging Technology Experience: Hands-on experience working with AI-powered automations and conversational interfaces in real-world client solutions.
Collaborative Environment: A supportive, inclusive team culture that values collaboration and innovation.
Client Engagement: Direct exposure to client projects and meaningful, real-world problem solving.
Challenging Projects: A diverse range of projects that will expand your skills and experience in front-end development.

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Job Summary

Key Responsibilities

Preferred Skills and Experience

What We Offer

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