ServiceNow Platform Architect

Atidan Technologies -
Remote

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Job details

9 days ago

Qualifications

Azure
IT service management
ERP systems
Finance
SOAP
Data management
Human resources
REST
APIs
ServiceNow
AI
Master data management
Design patterns

Full job description

Overview

We are seeking an experienced ServiceNow Platform Architect to define and govern the overall ServiceNow platform strategy, architecture, standards, and roadmap. The role will be responsible for ensuring scalable, secure, and sustainable platform growth while enabling business capabilities across ITSM, CMDB/CSDM, ITOM, HRSD, SPM, Finance, Master Data Management (MDM), Security, EA, and custom enterprise applications.

The Platform Architect will act as the technical authority for the ServiceNow ecosystem, partnering closely with Enterprise Architecture, Product Owners, Platform Operations, Developers, and Business Stakeholders to drive platform adoption, innovation, governance, and modernization

We are seeking candidates who are available to start immediately or within a 30-day notice period for this fully remote role

LOCATION
Remote

EXPERIENCE
10 - 17 years

FUNCTIONAL AREA
Development

Key Responsibilities

Platform Architecture & Strategy

Manage and maintain the overall ServiceNow platform architecture and technology roadmap.
Establish architecture principles, design standards, development guardrails, and governance processes.
Ensure platform scalability, maintainability, security, performance, and upgrade readiness.
Evaluate new ServiceNow capabilities and recommend adoption strategies.
Align ServiceNow architecture with enterprise architecture and digital transformation objectives.

Solution Governance

Review and approve solution designs across all ServiceNow initiatives.
Ensure adherence to ServiceNow best practices and out-of-the-box capabilities.
Minimize technical debt and prevent unnecessary customizations.
Conduct architecture reviews and technical design assessments.
Establish reusable design patterns and implementation frameworks.

CMDB & CSDM Leadership

Define and govern CMDB architecture and data model strategy.
Lead CSDM adoption and maturity initiatives.
Establish standards for application services, business services, technical services, and service mapping.
Drive CMDB health, data quality, ownership, and governance programs.

Platform Expansion & Product Architecture

Provide architecture leadership across:
ITSM
Observability, AIOps, ITOM
CMDB/CSDM
HRSD
Strategic Portfolio Management (SPM)
Finance and Master Data Management (MDM) Applications
Security Incident Management
Enterprise Architecture Module
AI products and solutions
Guide implementation of new platform capabilities and enterprise solutions.
Ensure consistency across all modules and products.

Integration Architecture

Manage enterprise integration patterns and standards.
Architect integrations leveraging:
REST APIs
SOAP Services
IntegrationHub
MID Server
Event-based integrations
Cloud and on-premise systems
Collaborate with enterprise integration teams to ensure secure and scalable integrations.

AI, Automation & Innovation

Drive adoption of ServiceNow AI capabilities including:
Predictive Intelligence
Virtual Agent
Agent Assist
Generative AI
Workflow Automation
Autonomous Agents
Identify opportunities to improve user experience and operational efficiency through automation.

Platform Lifecycle Management

Support platform upgrade strategy and governance.
Lead architecture assessments for new releases and feature adoption.
Establish platform performance, resilience, and operational excellence standards.
Support disaster recovery, business continuity, and security compliance requirements.

Stakeholder Engagement

Partner with Enterprise Architecture, Digital, Security, Infrastructure, and Business teams.
Present architecture recommendations to senior leadership and governance forums.
Mentor developers, technical leads, and administrators.
Support vendor and partner management activities.

Required Qualifications

10+ years of ServiceNow experience.
5+ years in architecture or senior technical leadership roles.
Proven experience designing and governing enterprise-scale ServiceNow platforms.
Deep expertise in:
ITSM
CMDB
CSDM
Observability, AIOps, ITOM
Service Catalog and Reporting
Flow Designer
IntegrationHub
AI Products and Services
Platform Security
Strong understanding of ServiceNow architecture, data models, and platform governance.
Experience leading platform transformation and modernization initiatives.

Preferred Qualifications

Experience with ITSM, HRSD, SPM, SecOps, Finance, MDM, and AI.
Experience with cloud platforms (Azure).
Experience integrating ServiceNow with ERP, HR, Identity, Monitoring, and Collaboration platforms (M365).
Strong understanding of AIOps, Observability, and Enterprise Service Management.

Certifications

Required:

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA)

Apply Now

Overview

LOCATION
Remote

EXPERIENCE
10 - 17 years

FUNCTIONAL AREA
Development

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Overview

LOCATION Remote

EXPERIENCE 10 - 17 years

FUNCTIONAL AREA Development

LOCATION
Remote

EXPERIENCE
10 - 17 years

FUNCTIONAL AREA
Development