Job Title: Customer Support Coordinator
Company: PEXA Car Care
Location: Attingal.
Employment Type: Full-time
Job Description
PEXA Car Care is looking for a confident, mature, and resilient Franchise Coordinator to handle existing franchisee queries, complaints, and operational escalations.
It is a problem-solving and relationship-management role that requires strong communication skills and the ability to handle demanding and difficult franchise partners professionally.
Key Responsibilities
- Serve as the primary contact for existing PEXA Car Care franchise partners
- Handle franchisee queries, complaints, and escalations.
- Manage high-pressure conversations with dissatisfied or demanding franchisees.
- Coordinate with internal teams (Operations, HR, Finance, Marketing) to resolve issues
- Follow up on open issues and ensure timely closure
- Escalate critical matters to management with factual analysis and recommendations
Required Skills & Competencies
- Excellent communication skills in English, Hindi and Malayalam
- Proven ability to handle hard customers and conflict situations
- Strong problem-solving and negotiation skills
- High emotional intelligence, patience, and resilience
Preferred Qualifications
- 2–5 years’ experience in:
- Franchise management
- Customer grievance handling
- Operations or relationship management
- Experience in automotive, service industry, or franchising preferred
- Graduate / post-graduate preferred
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
