Job Summary:
The L1 Network Associate is responsible for providing first-level technical support for network-related issues within the ISP/Telecom infrastructure. This role involves monitoring network performance, resolving basic network faults, escalating complex issues to higher levels, and ensuring uninterrupted internet services to customers.
Key Responsibilities:
- Monitor network performance, uptime, and alerts using NMS tools.
- Respond to and resolve Level 1 network incidents, alarms, and service requests within defined SLAs.
- Troubleshoot basic faults in broadband, FTTH, leased lines, and wireless links.
- Perform routine health checks and report abnormalities to senior engineers.
- Coordinate with field engineers for on-site support and maintenance activities.
- Escalate unresolved issues to L2/L3 network engineers with proper documentation.
- Maintain accurate incident and resolution records in the ticketing system.
- Assist in configuration of CPE devices, modems, ONTs, and routers as required.
- Provide technical support to internal teams and end customers when necessary.
- Follow standard operating procedures (SOPs) for network operations and maintenance.
Key Requirements:
- Diploma or Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
- Should have completed CCNA
- 1–2 years of experience in ISP/Telecom network operations or technical support.
- Basic understanding of networking concepts (TCP/IP, LAN, WAN).
- Familiarity with common network equipment: routers, switches, modems, ONTs.
- Knowledge of network monitoring and ticketing tools is an advantage.
- Good communication skills to coordinate with customers and internal teams.
- Willingness to work in rotational shifts, including nights and weekends.
Key Skills:
- Basic troubleshooting skills.
- Customer service orientation.
- Ability to work under pressure and follow escalation protocols.
- Team player with attention to detail.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Education:
Experience:
- Network Associate : 1 year (Required)
Language:
Work Location: In person
