Role Overview:
The IT Infrastructure & Systems Support Specialist will be responsible for ensuring the smooth operation of the organization’s IT systems, office technology, and network infrastructure. This role combines technical expertise with strong problem‑solving and coordination skills to support employees, maintain systems, and drive efficiency across IT and office operations.
Key Responsibilities:
1. IT Infrastructure Management: Oversee installation, configuration, and maintenance of operating systems (Windows) and hardware.
2. Office 365 Administration: Manage user accounts, perform installations, configurations, and provide ongoing support.
3. Network Support: Configure and maintain switches, routers, and access points; ensure reliable connectivity.
4. System Troubleshooting: Diagnose and resolve hardware, software, and network issues promptly.
5. Application Support: Aid with HRMS and CRM systems; ensure smooth integration with IT infrastructure.
6. Process Optimization: Identify inefficiencies in systems or workflows and implement improvements.
7. Documentation & Reporting: Maintain records of configurations, incidents, and resolutions for knowledge sharing.
8. Collaboration & Communication: Coordinate with internal teams and vendors; communicate technical solutions clearly to non‑technical staff.
9. Security & Compliance: Ensure IT systems adhere to organizational policies and industry standards.
10. Continuous Improvement: Stay updated on emerging technologies and recommend upgrades or enhancements.
Skills and Qualifications:
1. Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field.
2. Proven experience in IT infrastructure support or office operations.
3. Strong knowledge of IT systems, hardware, and network infrastructure.
4. Strong Knowledge in Office 365 administration.
5. Familiarity with HRMS and CRM systems (preferred).
6. Excellent troubleshooting, analytical, and organizational skills.
7. Strong communication and coordination abilities.
8. Proactive, adaptable, and able to work independently on multiple tasks.
9. Ideal Candidate Profile
10. The ideal candidate is a self‑driven problem solver with a passion for technology, capable of managing IT operations while supporting business applications. They thrive in dynamic environments, balance technical depth with clear communication, and ensure that IT systems empower organizational productivity.
Ideal Candidate Profile
The ideal candidate should have the below to perform this role.
Ø Proactive mindset
Ø Adaptability and Flexibility
Ø Ownership Mentality:
Ø Efficiency focus
Ø Continuous learning attitude.
Ø Collaborative spirit.
Resilience under pressure.
Pay: ₹12,000.00 - ₹13,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
Application Question(s):
- Are you native to Tiruchirappalli ? (Yes/No)
- Rate your knowledge in OS and Network configuration (Out of 10)
- Do you have prior exposure in handling Office 365 administration? (Yes/No)
- Do you have knowledge in handling Wifi Devices (ex: Routers, Switches) ? (Yes/No)
- Are you familiar with handling Software & Hardware Troubleshooting? (Yes/No)
Shift availability:
Work Location: In person
