This involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients.
Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues.
Pre-requisites/Key characteristics and skills required:-
The characteristics/skills that such a person will have to demonstrate are as follows:
Technical skills
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Knowledge of MS Word and PowerPoint
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Advanced knowledge of MS Excel
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Good typing speed
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Excellent written English skills
Abilities
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Ability to work with numbers comfortably
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Ability to gain an understanding of external systems related to payments
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Ability to multi-task without losing focus
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Ability to prioritize tasks at hand based on the client’s urgency levels
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Ability to identify and solve potential issues/problem areas that clients may have
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Ability to suggest service or process improvements
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Ability to work independently and responsibly with minimum supervision
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Ability to plan projects and execute them within a strict deadline
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Ability to meet the team as well as individual deadlines
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Ability to pre-empt certain concerning the situation and take corrective actions beforehand
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Ability to research client history well and be well-informed
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Ability to understand client perspective related to payments and meeting all requests; in turn contributing to an increase in client volume.
Soft skills
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Good communication skills
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Good attention to detail
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Good concentration and focus
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Good analytical skills
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Good planning and organizing skills
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Good time management and scheduling skills
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Good project management skills
Skill
Mention if Mandatory / Desirable
Experience of minimum 5-6 years in Account Receivable / Collection
Mandatory
Team Management experience of 2 years minimum
Mandatory
Microsoft Excel skills such as vlookup, sumif, index, and other formulae
Mandatory
Go-Getter and can handle things independently
Mandatory
Good Academic & very good with numbers/calculation (minimum 1st class)
Mandatory
Job characteristics (List of Duties or Tasks Performed)
In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service.
As an Assistant Manager, you need to be:
Communication
Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders.
Payment collection
Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor’s lists and target zero bad debts.
Team management
Experience in managing the team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.
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