JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Country Workspace Operations Director
Work Dynamics
What this job involves:
Accountabilities & Service Delivery
Drive a service excellence culture within the delivery and operational management teams.
Create an environment within the team that drives continuous improvement and innovation.
Work in conjunction with the Country Account Lead to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.
Identify and share best practices, identify valuable analytical content and promote it across the organisation and drive standards
Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).
Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)
Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.
Ensure all contractual and ad-hoc reports are delivered on time.
Regularly engage with the Account’s Engineering, Finance, Sourcing, Small Projects and EHS leads to ensure that schedules are compliant as per the above.
Follow up with vertical entity Leads/site FM teams for data to be collated as required.
Ensuring data accuracy while preparing of all reports.
Sound like you? To apply you need to be:
Risk Management
Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation.
Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.
Leadership/Self-Management
Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.
Gains respect of senior leaders in the Bank.
Gains respect of JLL people and clients.
To achieve excellence by providing outstanding client service.
Monitoring and controlling assigned portfolio activity with a focus on innovations, sustainability and digital transformation for building operations and risk management.
Be the single point of contact for coordinating with market and Entity leads to support sub regional initiatives by driving implementation and delivery.
Assist in providing comprehensive facility, contract and procurement management services to the client;
Contribute to achieving financial and other targets established by the Account Management;
Monitor Key Performance Indicators and Service Level Agreements targets.
Acts as a role model for Jones Lang LaSalle by behaving consistently with cultural requirements, participating in company activities.
Acts as ambassador and lead by example regarding JLL Code of Ethics.
Strong experience in CRE related sustainability and CNZ
Strongly goal-oriented to meet all performance targets.
Sets objectives and measurable goals and motivates others to achieve them.
Excellent people skills and ability to interact with a wide range of team and client staff.
Knowledge of Occupational Safety requirements.
Strong PC literacy and proven ability to manage daily activities using various systems;
Demonstrated experience with continuous improvement initiatives highly desirable;
Demonstrated experience with client reporting and preparation of reports required.
Works closely with key stakeholders to deliver superior service.
Searches out improvement opportunities and empowers the team to implement them.
Sets stretch targets for self.
Rigorously monitors and manages individual and team performance.
Is able to make tough decisions that resolve problems or improves operations.
Actively searches out opportunities to achieve best results.
Communication
Promotes open, constructive and collaborative relations with all key stake holders at all levels.
Regularly communicates vision, strategy, plans and performance in a clear and motivational manner
Listens effectively and communicates through actions and example.
A minimum of 10 to 12 years’ experience in Facility management, Property or related field, ideally with a Finance Sector Client.
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives.
Strong analytical, organization and presentation skills.
Strong finance management
Excellent computer skills including Microsoft suite of products essential.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
