Our Company
Artium Academy is India’s largest Omnichannel Music Education institute delivering
outcome driven learning experience. (www.artiumacademy.com) Artium’s vision is to
Establish Music education as a foundational skill, offering globally accredited music
courses, and guiding individuals on a transformative journey from learner to an artist.
Using our proprietary technology platform and a network of more than 350 highly trained
teachers, we deliver music education to more than 35000 learners across 17+ countries.
“Immerse yourself in a culture that celebrates both your artistic passion and personal
development”
The Opportunity
What You’ll Do
ARTIUM is currently hiring an Executive - Teacher Relationship & Operations to join our
team and be responsible for facilitating teacher relations and all daily operations
benchmarks as required with the aim of building a positive and engaged performance
environment..
- Building strong relationships with teachers that will be sustainable in the longer
run.
- Managing a group of 150 skilled teachers & aligning them to the expectations of
the ecosystem.
- Identifying, analyzing, and initiating the escalation process in for Artium Academy
based on the escalation criteria.
- Manage teacher escalations and coordinate resolution efforts with key
stakeholders (internal and external) by working cross-functionally to ensure issue
ownership, action items, and communications are fulfilled.
- Ensure customer escalations are resolved within agreed upon timelines, process
change ideas are implemented, and Influence others towards action and change.
- Address operational issues and concerns in a timely fashion.
- Managing Teacher Calendar & slot effectively so that the customer experience is
intact.
- Evaluate & prioritize feature enhancements & product backing while balancing the
needs of teachers, internal stakeholders & partners.
- Strive to develop collaborative & constructive relationships with internal & external
stake-holders.
- Evaluate current operational strategies and recommend improvements.
- Generate operational reports for management as needed.
What You Need to Succeed
- Excellent Team player who is naturally curious about navigating a startup setting, flexible & comfortable with ambiguity.
- Drive to think beyond the obvious, solve problems & deliver solutions.
- Tenacious in the face of challenges & responsible for the impossible.
- Ability to prioritize, assess competing priorities & narrow your focus.
- Willingness to roll up the sleeves & get the job done.
- Ability to display empathy towards a diverse set of stakeholders & strive to walk in
their shoes.
What You Need to Have
- Bachelor’s or Master’s degree in any discipline.
- Minimum of 1–3 years of experience in similar domain.
Why Join Artium?
- Collaborative and learner-first work culture.
- Opportunity to be part of India’s leading online music education academy.
- Exposure to cross-functional teams (Sales, Tech, Academics).
- Growth opportunities within operations and leadership roles.
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai, Mumbai District)
