At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Role Responsibilities:-
Responsible for leading and overseeing the end-to-end loan boarding function, including managing team capacity, performance, and workflow distribution to ensure timely, accurate booking of commercial loans in alignment with SLAs and quality standards; driving a strong control environment by enforcing compliance with internal policies, regulatory requirements, and audit expectations.
Overseeing quality review processes to identify trends, reduce defects, and minimize downstream risk; partnering with business lines and internal operations teams to resolve escalations, improve documentation quality, and streamline intake processes; establishing clear procedures, training programs, and knowledge resources to build team capability and reduce reliance on SMEs.
Monitoring and reporting on key performance metrics (e.g., SLA adherence, quality, productivity, and error rates) to leadership; and leading continuous improvement initiatives across systems, processes, and collaboration models to enhance efficiency, consistency, and overall operational effectiveness.
Competencies:-
Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned areas.
Understanding of applicable Federal and State laws and regulations.
Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable - Good organizational, managerial and project management skills - Well-developed customer relations skills.
Excellent interpersonal and verbal and written communication skills.
Excellent supervisory and management skills.
Ability to manage multiple tasks.
Skills:-
Microsoft Suite proficient, Commercial loan documentation expertise.
Risk and control acumen.
Quality management and process/procedure discipline.
People leadership and coaching.
Capacity management.
System and technical proficiency.
Strong communication.
Change and innovation oriented.
Job Description:-
Manages and coordinates the operational activities for assigned functional areas/regions.
Ensures quality service and effective operations support for all of the assigned internal and external customers.
Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals.
Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.
Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Directly and through staff, manages and coordinates the operational activities for assigned functional areas/regions.
Ensures quality service and effective operations support for all assigned internal and external customers.
Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees.
Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.
Participates in the review and improvement of operational systems and procedures relevant to assigned units.
Basic Qualification:-
Bachelors degree.
9–13 years of experience in banking, commercial lending, loan servicing, or financial operations.
2–4 years of people-management experience leading operational teams.
Work Location:-
Chennai
Work Model :-
5 days from Office
Shift Hours:-
9-6 PM IST
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.
