Job Summary:
MrMed is looking for "Customer Support Executive" to assist customers by addressing
inquiries, resolving issues, and ensuring a positive experience.
Job Location: T. Nagar, Chennai
Language: Hindi is must.
Key Responsibilities:
- Handle customer queries via phone, email, and chat.
- Provide accurate and timely responses to customer concerns.
- Troubleshoot technical issues and escalate when necessary.
- Maintain and update customer records in tools.
- Collaborate with internal teams to resolve customer issues.
- Follow up with customers to ensure satisfaction.
- Document customer interactions and create reports for analysis.
Qualifications:
- 0 to 1 year of experience in voice/ semi voice process in a non-tech role
- Bachelor's degree in any field.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to handle multiple tasks.
- Fluent in Hindi is a must.
Pay: ₹300,000.00 - ₹324,000.00 per year
Benefits:
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
