Extensive experience with custom application development and integration flows required.
Required
- 5+ years on the ServiceNow platform with hands-on development across multiple releases.
- Deep expertise in scoped application development — design, packaging, and lifecycle management. Store-ready or internal app delivery experience preferred.
- Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies — both synchronous and async patterns.
- GlideRecord, GlideSystem, GlideAjax, GlideAggregate — fluent across all major server-side APIs.
- Flow Designer and legacy Workflow Engine — build, debug, and migrate.
- ACL design and security architecture — table, field, and record-level control.
Required
- Scripted REST APIs — design and expose ServiceNow data as REST endpoints.
- REST/SOAP outbound integrations — MID Server, direct HTTP, and IntegrationHub spokes.
- IntegrationHub — custom spoke development, action design, and step configurations.
- Import Sets and Transform Maps for bulk data ingestion and field mapping.
- MID Server architecture — deployment, troubleshooting, ECC queue management. SAP JCo or JDBC connector experience a strong plus.
- OAuth 2.0, JWT, and API key authentication patterns for inbound and outbound flows.
Preferred
- Service Portal widget development — full stack: server script, client controller, HTML, SCSS.
- AngularJS (1.x) — $scope, $http, custom directives, $sp service.
- Service Catalog configuration — variable sets, catalog client scripts, UI policies.
- UI Builder and Next Experience (Polaris) — workspace and page composition.
Preferred
- Source control with ServiceNow Studio — Git-backed app development and branching strategy.
- ATF (Automated Test Framework) — suite authoring and CI pipeline integration.
- Update Set discipline — scoped change packaging, collision resolution, and environment promotion.
- Instance Strategy — sub-production environment management (dev / test / prod).
- CSA + CAD certifications — minimum baseline, required.
- CIS-ITSM, CIS-HR, or domain-specific certifications aligned to implementation scope — preferred.
- Experience across ITSM, HRSD, ITOM, or SecOps modules depending on org focus.
- Demonstrated delivery of at least 2 full-cycle custom app builds from requirements to production.
