Job Summary
We are looking for a proactive and client-focused Digital Marketing Account Manager to manage client relationships, oversee project execution, and ensure timely delivery of digital marketing services. The ideal candidate should possess excellent communication, coordination, and problem-solving skills while acting as the primary point of contact between clients and internal teams.
Key ResponsibilitiesClient Relationship Management
- Serve as the primary point of contact for assigned clients.
- Understand client objectives, business goals, and marketing requirements.
- Build and maintain long-term client relationships.
- Conduct regular review meetings and present campaign performance.
Project Management
- Coordinate with SEO, Paid Media, Social Media, Content, Design, and Development teams.
- Prepare project briefs and ensure timely task allocation.
- Track project timelines and ensure deliverables are completed as scheduled.
- Ensure high-quality execution across all digital marketing activities.
Campaign & Performance Monitoring
- Monitor campaign progress and ensure KPIs are being achieved.
- Analyze reports and identify opportunities for improvement.
- Present monthly performance reports and strategic recommendations.
- Escalate concerns proactively and provide timely solutions.
Client Communication
- Respond promptly to client queries and requests.
- Maintain clear communication through emails, calls, and meetings.
- Manage client expectations regarding timelines and deliverables.
- Handle feedback and coordinate revisions with internal teams.
Documentation & Reporting
- Maintain meeting minutes and action items.
- Prepare monthly reports, project trackers, and status updates.
- Ensure proper documentation of all client communications.
Revenue & Retention
- Support client retention through exceptional service.
- Identify opportunities for upselling and cross-selling agency services.
- Coordinate with the finance team for timely invoicing and payment follow-ups.
Required Skills
- Excellent verbal and written communication skills.
- Strong project management and organizational abilities.
- Client servicing and relationship management.
- Problem-solving and decision-making skills.
- Time management and multitasking.
- Presentation and reporting skills.
- Proficiency in Microsoft Excel, PowerPoint, Google Workspace, and project management tools.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 2–5 years of experience in a digital marketing agency or client servicing role.
- Understanding of SEO, Google Ads, Meta Ads, Social Media Marketing, and Analytics.
- Experience managing multiple clients simultaneously.
Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- On-time project delivery.
- Quality of campaign execution.
- Response and resolution time.
- Revenue retention and account growth.
- Zero missed deadlines and minimal client escalations.
Working Relationships
- SEO Team
- Paid Media Team
- Social Media Team
- Content Team
- Design & Motion Graphics Team
- Web Development Team
- Sales & Finance Team
Why Join Us?
- Opportunity to work with diverse brands across industries.
- Collaborative and growth-oriented work environment.
- Exposure to end-to-end digital marketing strategies.
- Performance-driven career growth and learning opportunities.
Pay: ₹30,000.00 - ₹60,000.00 per month
Experience:
- Digital marketing account management: 2 years (Required)
- digital marketing agency: 2 years (Required)
- Client servicing: 2 years (Required)
Work Location: In person
