EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are hiring a Project Manager to coordinate large-scale managed services operations and keep delivery quality consistent across teams. You will manage governance, reporting, and SLA-focused execution while partnering with leaders to advance AI initiatives and automation. Apply if you want to improve program execution and stakeholder outcomes!
Responsibilities
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Manage operations for the "Managed Services Solution Practice"
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Align cross-department teams to synchronize project goals and improve service delivery processes
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Maintain transparent communication and deliver regular status reporting to internal teams and external stakeholders
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Partner with senior leaders to sustain engagement and alignment on AI initiatives
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Run key stakeholder calls across programs/initiatives while balancing multitasking and ambiguity
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Measure progress and communicate key performance indicators for AI practice operations
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Embed AI knowledge into practice workflows and deliverables with the broader team
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Diagnose operational issues and resolve blockers to support smooth practice functioning
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Define program scope, objectives, and success criteria in initiation and planning stages
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Ensure program performance meets service level agreements and contractual obligations through ongoing oversight
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Identify, assess, and mitigate risks that could affect outcomes and stakeholder expectations
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Develop and maintain dashboards and reports, and lead continuous improvement by acting on feedback and refining operational workflows
Requirements
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Broad IT industry experience totaling 14-17 years within program delivery and operational management
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Strong experience in managed services programs and operating large accounts/programs with a focus on consistency and risk mitigation
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Proven track record collaborating with global and local leadership and cross-functional teams to achieve unified goals
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Excellent communication and relationship-building skills when working with senior leadership worldwide
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Demonstrated strength in resolving stakeholder conflicts using negotiation and structured communication
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Hands-on expertise implementing governance frameworks that maintain SLA adherence and operational excellence
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High interest in leveraging AI technologies to enhance managed services delivery and innovation
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Basic understanding of artificial intelligence concepts and supporting technologies
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Experience producing and maintaining reports and dashboards for senior leaders
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Practical experience with process improvement and automation efforts
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Proficiency in Jira, including board/workflow management, dashboards, and queries
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Familiarity with Advanced Excel, Power BI, and Power Automate
Nice to have
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Background in AI operations and AI tools
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
