Job Description: Key Responsibilities
Monitor customer accounts to identify overdue payments
Contact customers via phone, email, or written communication to collect outstanding dues
Negotiate payment plans and settlement options when required
Maintain accurate records of customer interactions and payment status
Follow up consistently on promised payments
Escalate unresolved cases to senior management or legal teams when necessary
Ensure compliance with company policies and applicable laws
Prepare daily/weekly collection reports
Coordinate with sales, finance, and customer service teams to resolve billing issues
Responsibilities: Required Skills & Competencies
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Good organizational and time-management skills
Basic knowledge of accounting and billing processes
Attention to detail and record-keeping accuracy
Proficiency in MS Excel / CRM or collection software
