About the Company
Swan Solutions & Services Pvt. Ltd. is a leading IT Infrastructure and Digital Transformation company with over 36 years of industry experience. Headquartered in Mumbai, Swan is a ₹1,400+ Crore organization delivering innovative IT Infrastructure, Cloud, Cybersecurity, Networking, and Managed Services to leading BFSI, PSU, Enterprise, and Corporate customers. We are technology partners with HP, Cisco, Microsoft, VMware, NetApp, and other global OEMs.
About the Role
We are looking for an experienced Windows L2 Administrator to manage, support, and troubleshoot enterprise Windows Server and IT infrastructure environments.
The role involves administering Windows Server, Active Directory, Group Policy, Hyper-V, VMware, NAS/SAN storage, Veeam Backup, DNS, DHCP, monitoring, patch management, wireless infrastructure, and basic Fortinet security infrastructure.
The ideal candidate should have strong hands-on experience in production Windows Server environments and be capable of providing L2 infrastructure support, troubleshooting complex issues, maintaining documentation, and ensuring adherence to defined SLAs and operational processes.
Location: Bandra, Mumbai
Department: IT Infrastructure
Employment Type: Yearly Contract Basis
Industry: Healthcare
Experience: 3–6 Years of hands-on experience administering Windows Server 2019/2022 in a production environment
Working Days: Monday to Saturday
Shift: 9:00 AM to 6:00 PM
Key Responsibilities
Active Directory & Group Policy
Administer Active Directory, including users, groups, Organizational Units (OUs), computer objects, and permissions.
Create, edit, manage, and troubleshoot Group Policy Objects (GPOs) for security, software deployment, and standardization.
Troubleshoot authentication issues, account lockouts, and Active Directory replication health.
Virtualization – Hyper-V & VMware
Build, configure, and manage virtual machines using Microsoft Hyper-V and VMware vSphere/ESXi.
Provision new virtual machines end-to-end, including:
CPU and RAM allocation
Storage and datastore allocation
Virtual networking configuration
Server handover and readiness validation
Harden new virtual machines and ensure compliance with company security baselines.
Ensure appropriate OS hardening, patch levels, antivirus/endpoint agents, domain joining, monitoring agents, and backup agents are configured.
Manage VM snapshots, templates, resource allocation, and basic performance tuning.
Storage – NAS & SAN
Administer and monitor NAS and SAN storage environments.
Provision LUNs, volumes, and file shares.
Map storage to hosts and virtual machines.
Monitor storage capacity, health, utilization, and performance.
Plan and execute storage capacity expansion activities.
Manage file shares, permissions, and storage quotas.
Backup & Recovery – Veeam
Configure, manage, and monitor Veeam Backup & Replication jobs for servers and virtual machines.
Verify backup success and troubleshoot failed backup jobs.
Manage backup retention policies and backup storage.
Perform periodic restore tests and support disaster recovery drills.
Core Network Services
Configure and manage DHCP scopes, reservations, options, and failover/redundancy.
Administer DNS, including:
Forward and Reverse Lookup Zones
A, CNAME, MX, and PTR Records
Forwarders
DNS Resolution Troubleshooting
Manage and monitor Wi-Fi and wireless infrastructure, including:
Access Points
SSIDs
Wireless Controllers
Basic RF and Coverage Troubleshooting
Security Infrastructure – Fortinet
Perform basic administration of FortiGate firewalls, including:
Firewall Policies and Rules
NAT
Port Forwarding
Basic VPN Configuration
Object Management
Use FortiAnalyzer for log collection, analysis, reporting, and monitoring of security events.
Support security incident investigations using firewall and analyzer logs.
Monitoring & Patch Management
Configure and maintain monitoring platforms such as Zabbix.
Set up hosts, templates, triggers, dashboards, and alerts for servers, virtual machines, storage, and network devices.
Respond to monitoring alerts, investigate issues, and take corrective action.
Plan, test, and deploy OS and application patches across servers and virtual machines.
Track patch compliance and maintain patching schedules and reports.
General L2 Infrastructure Operations
Provide Level 2 support for infrastructure incidents and service requests.
Troubleshoot issues and coordinate with vendors whenever required.
Maintain technical documentation, including:
Runbooks
Network and Server Diagrams
Asset Records
Change Logs
Follow change management and ticketing processes.
Ensure compliance with defined SLAs.
Participate in on-call or shift rotations as required.
Required Skills
3–6 years of hands-on experience administering Windows Server 2019/2022 in a production environment.
Strong experience with:
Windows Server Administration
Active Directory
Group Policy
DNS
DHCP
Practical experience with Microsoft Hyper-V and VMware vSphere/ESXi.
Experience in creating and managing virtual machines and storage.
Working knowledge of NAS and SAN storage concepts and administration.
Experience with Veeam Backup & Replication.
Basic hands-on knowledge of FortiGate firewalls and FortiAnalyzer.
Experience managing Wi-Fi and wireless infrastructure.
Experience with monitoring platforms such as Zabbix.
Experience with patch management tools and processes.
Good understanding of Microsoft 365.
Understanding of networking fundamentals, including VLANs, switching, and TCP/IP.
Strong troubleshooting, documentation, and communication skills.
Ability to work independently and prioritize tasks under pressure.
Preferred Qualification
Any Graduate in Information Technology, Computer Science, Engineering, or a related field.
The following certifications will be an added advantage:
Microsoft MCSA / MCSE
Azure or Windows Server Certifications
VMware VCP
Exposure to Microsoft Azure and enterprise IT infrastructure environments will be an added advantage.
Candidate Requirements
Immediate joiners preferred.
Candidates currently serving their notice period are encouraged to apply.
Candidates with a notice period of up to 30 days may be considered.
Candidates should preferably be based in or around the Western Mumbai region, from Churchgate to Borivali.
What We Offer
Opportunity to work on enterprise Windows and IT infrastructure environments.
Exposure to Windows Server, VMware, Hyper-V, storage, backup, networking, monitoring, and security technologies.
Opportunity to work in a structured healthcare IT infrastructure environment.
Exposure to end-to-end infrastructure operations and L2 troubleshooting.
Collaborative and technology-driven work environment.
Career growth through challenging assignments and continuous learning.
Ready to Join Us?
If you are passionate about Windows Server administration, virtualization, infrastructure operations, and enterprise technology, we’d love to hear from you.
Apply today and become a part of Swan Solutions & Services Pvt. Ltd.
