We GoIntegra Facility Management, a leading technology based facility management company, looking for a young, dynamic, result oriented professional for Customer Relationship Manager role. As it is young organization, assured path for long term growth in carrier, You will also get opportunity to work with leadership team, cutting edge technologies and innovate new products & solutions. We are looking for candidates who has at least 2 year prior experience in handling Customers in apartments, Villa communities.
Roles and Responsibility:
- Act as first point of contact for residents, visitors, and vendors; handle calls politely and professionally.
- Register, prioritize, and assign complaints to technicians through the system.
- Update complaint status and provide timely feedback to residents.
- Coordinate with technicians and ensure proper closure of complaints after resident confirmation.
- Escalate unresolved or critical issues to Facility Manager/client as per escalation matrix.
- Maintain resident details, occupancy updates, and move-in/move-out records.
- Prepare daily/weekly/monthly MIS reports on complaints and operations.
- Maintain helpdesk logs, inventory records, and ensure timely replenishment.
- Manage ERP notices, circulars, and communication updates.
Required Skills & Details
- Qualification: Any Graduate with good communication skills in English
- Experience: Minimum 3+ years in Residential Apartments / Facility Management
- Location: Pallikaranai, Chennai
- Salary: Based on performance and experience
Job Role:
Helpdesk / Front Desk Executive (Residential Apartments)
Interested Candidates:
Please contact: +91 7708269333
Email: [email protected]
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
