* Making a business plan & departmental objectives for the service department
* Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective
* Supervising & guiding all personnel in the Service Department including parts in-charge & PDI in-charge
* Utilize the job description, including performance criteria to communicate expectations, monitor and measure individual effectiveness
* Communicating Customer Satisfaction Service Standards to all service personnel
* Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele
* Ensuring technical ability is maintained at the highest level for all employees at the workshop
* Establishing the facility and workforce requirements and imparting training to them
* Ensuring profitability of the Service Department by attaining financial objectives and achieve service absorption
* Monitor and take corrective actions based on the Workshop Monthly performance report
* Manage departmental expenses effectively
* Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment
* Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits)
* Control Workshop processes effectively
* Maintain dealership equipment in effective and safe working conditions
* Meeting customers and employees regularly to understand ground realities
* Able to create a "customer friendly" culture in the organization
* Has good contacts in the local industry and business circle
Pay: ₹100,000.00 - ₹115,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
