Overview:
Would you like to help enrich the lives of learners around the world?
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rmindia.co.in
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities:
Providing technical assistance to various customers which including managed services, non-managed services, ISP (broadband) and helping to quickly resolve technical issues.
To work along with product/escalation teams on defect fixing and resolution as required.
Provide technical support and technical training as appropriate.
Individual in this role is expected to proactively identify issues and coordinate with escalation teams for timely fix. Contribute to effectively manage issues by following the problem management procedures embedded within the team.
Contribute to the Knowledge Base, where possible as a pre-emptive step in the resolution of potential customer issues.
The role requires experience in managing solutions related to various IT technologies like Microsoft, Google, networking etc.
Candidates ideally will have experience of working in a customer facing role and be able to demonstrate the following:
Experience:
Minimum 3+ years of experience in customer support and service desk incident handling.
Mandatory skills:
Exposure to IIS, DNS, DHCP, TCP/IP, Microsoft network concepts and Microsoft platform client server network
Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM, Azure Backup).
