Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : DevOps
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various platforms including infrastructure, operating systems, networks, and applications. Collaboration with different teams and stakeholders is a key part of the daily routine to support continuous service improvement and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Monitor and maintain infrastructure health to prevent service disruptions.
- Document technical issues and resolutions to enhance knowledge sharing within the team.
- Assist junior team members by providing guidance and support to foster their professional growth.
- Collaborate with cross-functional teams to implement improvements and upgrades in infrastructure and support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in DevOps.
- Strong understanding of infrastructure management and support processes.
- Experience with monitoring tools and incident management systems.
- Ability to troubleshoot issues across operating systems, networks, and application platforms.
- Familiarity with automation and scripting to streamline support tasks.
- Good communication skills to effectively interact with users and technical teams.
Additional Information:
- The candidate should have minimum 2 years of experience in DevOps.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
