Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Demand Planning
Good to have skills : A&D Aftermarket
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while proactively identifying potential challenges before they impact operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure timely resolution of application issues.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Demand Planning.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Ability to work effectively in a collaborative environment involving multiple stakeholders.
- Experience in managing and prioritizing multiple tasks in a fast-paced setting.
- Excellent communication skills to clearly convey technical information to diverse audiences.
Additional Information:
- The candidate should have minimum 7.5 years of experience in BlueYonder Demand Planning.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
