- Manage and maintain strong relationships with existing customers.
- Act as the primary point of contact for customer queries, requirements and follow-ups.
- Understand customer requirements and coordinate internally for timely execution.
- Follow up on enquiries, orders, deliveries, complaints and other customer-related matters.
- Coordinate with Sales, Production, Quality, Logistics and Accounts teams to ensure smooth customer service.
- Handle customer complaints and coordinate with the concerned departments for timely resolution.
- Maintain accurate customer records, communication history and follow-up status.
- Regularly follow up with customers regarding pending requirements, orders and payments, as applicable.
- Prepare customer-related reports, MIS and status updates for management.
- Monitor customer satisfaction and identify opportunities to improve customer service.
- Support customer visits, meetings and discussions when required.
- Maintain professional communication with customers through email, telephone and other communication channels.
- Ensure timely communication of customer requirements, changes and updates to the relevant internal teams.
- Identify potential opportunities for repeat business and support the sales team in customer retention.
- Perform any other customer-related responsibilities assigned by the Management.
Candidate Requirements
- Bachelor's degree in Business Administration, Commerce, Marketing or a relevant field.
- 6–7 years of relevant experience in CRM, Customer Relationship Management, Customer Service, Sales Coordination or a similar role.
- Experience in a manufacturing / engineering / industrial B2B environment will be preferred.
- Excellent verbal and written communication skills.
- Strong follow-up and coordination abilities.
- Good negotiation and problem-solving skills.
- Ability to manage multiple customers and tasks simultaneously.
- Good working knowledge of MS Office, particularly Excel and Outlook.
- Strong interpersonal skills and a customer-focused approach.
- Ability to work independently and coordinate effectively with multiple departments.
Key Skills
Customer Relationship Management | Customer Coordination | Client Handling | Customer Service | Follow-up | B2B Communication | Complaint Handling | Sales Coordination | MS Excel | MIS Reporting | Problem Solving
Why Join Us?
This role offers an opportunity to work closely with customers and multiple internal functions in a specialized surface modification and PVD coating manufacturing environment, with exposure to industrial B2B customer relationships and technical requirements.
Location: Vasai, Maharashtra
Experience Required: 6–7 Years
Work Location: In person
