Job Summary:
A Desktop Support Engineer is responsible for providing technical support to end users by installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripheral devices. They ensure that desktop systems, laptops, printers, and related IT equipment operate efficiently to support business operations.
Key Responsibilities
- Provide first-line and second-line technical support for desktop and laptop users.
- Install, configure, and maintain operating systems such as Windows, macOS, and Linux.
- Troubleshoot hardware, software, network connectivity, and printer issues.
- Set up and support email clients, productivity applications, and collaboration tools.
- Manage user accounts, passwords, and access permissions.
- Install and update software applications, security patches, and antivirus solutions.
- Configure and support mobile devices, including smartphones and tablets.
- Maintain IT asset inventory and documentation.
- Respond to service desk tickets and ensure timely issue resolution.
- Escalate complex issues to senior IT teams when necessary.
- Assist with system upgrades, migrations, and office relocations.
- Provide user training and technical guidance when needed.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Proven experience in desktop support, IT help desk, or technical support roles.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory, Microsoft 365, and endpoint management tools.
- Knowledge of hardware troubleshooting and repair.
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple support requests.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
- Cisco Certified Network Associate (CCNA)
Key Competencies
- Customer service orientation
- Troubleshooting and analytical thinking
- Time management
- Team collaboration
- Attention to detail
- Adaptability and willingness to learn
Pay: ₹300,000.00 per year
Work Location: In person
