•Report to the Sr. Product Manager in the Inspiration Product group focused on top-of-funnel Customer Journey optimization capabilities and collaborate with the larger Global Product team.
•Gather and document business and functional requirements by leveraging discovery sessions, requirement workshops, document analysis, use cases, user stories, and workflow analysis.
•Translate high-level project scope information into requirement details and specifications, also formulate understanding from generic information gathered across project teams.
•Critically evaluate information from multiple sources to reconcile conflicts, align to clear goals, influence product direction, and drive solutions.
•Proactively communicate with external and internal stakeholders to analyze the feasibility of new features and enhancement, understand data & tech solution needs and capture as requirements.
•Work closely with a cross-functional, dynamic, and multi-disciplinary team of online business, retail & operations teams, architects, developers, and SMEs to establish the technical vision, analyze tradeoffs and actively mitigate any risks.
•Determine operational performance via data analysis to measure success against goals and identify root causes.
•Assist with the rollout of new functionalities, support test plan reviews and participate in UAT & Soft launch testing, ensuring that product stipulations are met, issues are resolved, and exceptional user experiences are delivered.
•Ensure Business end users have the training, user documentation & release notes required to efficiently manage new features.
•Provide support and triage complex issues, outlining the impact and potential resolutions to stakeholders while working with the development team to implement the best solution.
•Identify areas of improvement for the product based on analyzing industry, technology, and market trends, as well as competitor behavior.
