Job Description: IT Support Engineer
Employment Type: Full-time
Location: Coimbatore
Industry: Education
Qualification: Diploma / UG Degree in Computer Science, Information Technology, or related field.
Experience: 2 - 5 years
Job Summary:
We are seeking an IT Support Engineer to provide technical support and maintenance for end-user computing devices, software applications, network connectivity, and IT infrastructure across the institution. The candidate will be responsible for troubleshooting technical issues, supporting classroom and office technology, managing user accounts, and ensuring the reliable operation of IT systems and services.
Key Responsibilities:
· Install, configure, and upgrade desktops, laptops, operating systems, software applications, printers, scanners, and other IT devices.
· Troubleshoot and resolve hardware, software, network, and connectivity issues through helpdesk and ticketing systems.
· Manage user accounts, access permissions, password resets, and authentication services in accordance with institutional policies.
· Monitor and maintain LAN, Wi-Fi, internet connectivity, DNS, DHCP, and other network services.
· Support smart classrooms, computer laboratories, multimedia equipment, online learning platforms, and institution-wide IT-enabled activities.
· Coordinate with network, server, and infrastructure teams to resolve complex technical issues and ensure service continuity.
· Maintain IT asset records, software inventory, licensing information, and technical documentation.
· Ensure compliance with IT security policies, access-control procedures, and institutional standards.
· Perform preventive maintenance, system health checks, backups, and routine monitoring to ensure reliable IT operations.
Desired Candidates Qualifications
· Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
· 2 – 5 years of experience in IT support, desktop support, or end-user computing environments.
· Good knowledge of Windows operating systems, Microsoft Office applications, and basic Linux administration.
· Understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.
· Experience in supporting printers, scanners, biometric devices, and other IT peripherals.
· Familiarity with helpdesk ticketing systems, IT asset management, and user account administration.
· Knowledge of mobile device support (Android and iOS) will be an added advantage.
· Strong troubleshooting, analytical, and problem-solving skills.
· Good communication, documentation, and customer-service skills.
· Experience in educational institutions will be an added advantage.
About the Institution:
The PSG & Sons' Charities Trust was established in 1926 in the honor and memory of Sri. P. S. Govindaswamy Naidu. It was founded by his illustrious Sons with the noble vision of providing education to the needy and to enhance the economic prospects of local communities. In its glorious journey of 100 years, the Trust has established 25 Educational Institutions in Coimbatore.
Job Type: Full-time
Work Location: In person
