Hi Team,Please work on below requirement and share relevant cv.Location: ChennaiJob Description for ServiceNow Administrator
We are seeking an experienced ServiceNow Administrator to perform day-to-day
operations/tasks/activities of IT Service Management processes using the
ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience
and a strong background in ITIL, process improvement, and ServiceNow
Administration.
Key Responsibilities
Administer and maintain the ServiceNow platform, with a focus on IT
Service Management (ITSM) modules such as Incident, Problem, Change,
Request, and Knowledge Management.
Configure and optimize ServiceNow workflows, business rules, UI policies,
and notifications to meet business requirements.
Design, develop, and maintain reports and dashboards within ServiceNow
to support operational, management, and compliance needs.
Monitor platform performance and ensure high availability, reliability, and
data integrity.
Collaborate with stakeholders to gather requirements, troubleshoot issues,
and implement enhancements.
Perform regular platform upgrades and patching, ensuring compatibility
and security.
Manage user roles, groups, and permissions to maintain proper access
controls.
Document configurations, processes, and procedures for ongoing support
and knowledge sharing.
Support integration of ServiceNow with other enterprise systems as needed.
Provide end-user training and support on ITSM modules, reporting, and
dashboard features.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related
field.
5–8 years of experience as a ServiceNow Administrator, with proven expertise
in ITSM modules.
Strong experience in creating and managing ServiceNow reports and
dashboards.
Proficiency in ServiceNow configuration, including workflows, business rules,
UI policies, and notifications.
Solid understanding of ITIL processes and ITSM best practices.
Experience with user and access management in ServiceNow.
Strong analytical, problem-solving, and communication skills.
Experience documenting technical processes and procedures.
Preferred Qualifications
ServiceNow System Administrator certification.
Experience with ServiceNow Performance Analytics.
Familiarity with ServiceNow integrations (REST/SOAP APIs).
Knowledge of scripting languages (JavaScript, GlideScript) within
ServiceNow.
Experience working in large, complex enterprise environments.
ITIL Foundation certification or higher.
Experience with additional ServiceNow modules (ITOM, HRSD, etc.).
Pay: ₹70,000.00 - ₹2,940,000.00 per year
Work Location: In person
