- Welcome customers and understand their vehicle requirements.
- Handle customer enquiries and provide accurate product information.
- Coordinate with Sales Executives and Team Leaders to ensure effective customer handling.
- Manage showroom walk-ins and support the customer journey.
- Coordinate test drives, quotations, bookings, finance, insurance, and vehicle delivery.
- Maintain regular follow-up with prospective and existing customers.
- Ensure timely communication regarding booking and delivery status.
- Collect and maintain customer information in CRM/DMS systems.
- Conduct customer satisfaction calls and obtain feedback.
- Handle customer concerns and coordinate with the concerned team for resolution.
- Support customer retention and referral activities.
- Ensure proper documentation and a smooth delivery experience.
- Assist the sales team in improving customer satisfaction and conversion.
- Follow company standards and Tata Motors customer experience processes.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
