Company Profile:
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description:
CMDB Architecture & Ownership
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Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
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Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
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Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.
Driving CMDB Quality – The 3Cs
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Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
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Completeness: Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
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Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.
Adoption & Business Enablement
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Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
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Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
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Ensure the CMDB delivers value beyond being a static data repository.
ServiceNow Platform Architecture & Governance
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Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
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Govern integrations, discovery sources, service mapping, and Service Graph connectors.
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Establish architectural guardrails to ensure platform scalability and maintainability.
Automation & Data Integrity
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Promote automation for CI discovery, onboarding, updates, reconciliation, and decommissioning.
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Define clear “source of truth” principles across tools and integrations.
Collaboration & Continuous Improvement
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Partner with Infrastructure, Applications, Cloud, Security, and Enterprise Architecture teams.
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Define CMDB operating model, RACI, health reviews, and maturity roadmap.
Continuously improve CMDB quality and usability across the enterprise
Qualifications:
Required Qualifications
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8–12+ years of experience with ServiceNow, with strong focus on CMDB and CSDM
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Proven experience driving enterprise‑scale CMDB adoption
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Strong understanding of ITSM, ITOM, SecOps, and Asset/SAM dependencies
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Experience working in regulated, audit‑aware, or security‑conscious environments
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Excellent stakeholder management and communication skills
Preferred Qualifications
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ServiceNow certifications (CSA, CIS‑ITSM/ITOM, CSDM Practitioner preferred)
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Experience in large, global, hybrid IT environments
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Background in infrastructure, operations, or platform architecture
