Skill required: Order to Cash - Order Management
Designation: Order to Cash Operations New Associate
Qualifications:Any Graduation
Years of Experience:Fresher /0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us order management & Reconciliation process CSS Warranty and Claims team is responsible for end-to-end order management activities, including claims management, account reconciliations, return creation and processing, and order processing for service providers and customers. The team ensures accurate transaction handling, timely issue resolution, and efficient support throughout the warranty and claims lifecycle. Assess, design, build and implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment Assess, design, build and implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment
What are we looking for? •Analytical Thinking •Claims Analysis •Claims Processing •Ability to meet deadlines •Ability to perform under pressure •Ability to work well in a team •Adaptable and flexible •Agility for quick learning
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Manage multiple queues across Consumer Shared Services ensuring smooth operations. Monitor and manage KROs, SLA adherence, and Quality performance across all assigned queues. Ensure 100% compliance with process guidelines, policies, and audit requirements. Please note that this role may require you to work in rotational shifts
Any Graduation
