Team Leader
The Team Leader in the Customer Service department is responsible for leading a team of customer service representatives to ensure high-quality service delivery and customer satisfaction. The role involves overseeing daily operations, resolving escalated customer issues, and providing guidance and support to team members.
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Lead and motivate a team of customer service representatives
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Monitor team performance and provide feedback for improvement
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Handle escalated customer inquiries and complaints
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Develop and implement strategies to enhance customer service quality
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Ensure compliance with company policies and procedures
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4 years of experience in a customer service role
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Proven leadership skills
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Excellent communication and interpersonal abilities
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Strong problem-solving skills
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Ability to work under pressure and meet deadlines
