Job Description – Customer Relationship Executive (Front Office)
Location: Kakkanad, Kochi
Industry: Healthcare / Clinic
Position: Customer Relationship Executive – Front Office
Job Summary
We are looking for a friendly, well-presented, and customer-focused Customer Relationship Executive – Front Office to manage the clinic’s reception and ensure a smooth and positive experience for patients and visitors.
Key Responsibilities
- Welcome and assist patients and visitors at the clinic reception.
- Handle patient registrations, appointments, and inquiries.
- Manage incoming calls, WhatsApp messages, and other customer communications.
- Coordinate appointments and maintain accurate patient records.
- Explain clinic services, treatments, procedures, and related information to patients.
- Follow up with patients regarding appointments, consultations, and treatments.
- Address customer concerns professionally and coordinate with the concerned departments when required.
- Maintain a professional and pleasant front-office environment.
- Coordinate with doctors, therapists, and other clinic staff to ensure smooth patient flow.
- Handle billing, payments, receipts, and basic front-office documentation when required.
- Maintain patient confidentiality and follow clinic policies and procedures.
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Pay: ₹15,669.58 - ₹20,697.02 per month
Work Location: In person
