Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline processes and improve system efficiency across projects.
- Mentor junior team members to support their professional growth and enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network architecture, protocols, and troubleshooting techniques.
- Experience with monitoring and managing network performance and security.
- Ability to analyze complex system interactions and identify root causes of issues.
- Familiarity with tools and technologies used for network diagnostics and support.
Additional Information:
- The candidate should have minimum 12 years of experience in Network Infrastructures.
- This position is based at our Pune office.
- A 15 years full time education is required.
