Pharmaceutical Sales Operations Manager
Company: M/s Novogen
Location: Mohali, Punjab
Job Summary
A Pharmaceutical Company,M/s Novogen, is looking for an experienced Sales Operations Manager to manage lead allocation, CRM, MIS reporting, and sales team performance for our PCD Pharma business across India. The ideal candidate will ensure effective lead management, monitor sales executives' activities, maintain accurate records, and improve overall sales efficiency.
Key Responsibilities
- Manage and distribute leads received from IndiaMART, TradeIndia,Pharmahopers, Website, WhatsApp, Social Media, Google Ads, and other sources.
- Monitor lead follow-ups and maintain complete lead lifecycle records in CRM.
- Track daily performance, DCRs, attendance, productivity, and follow-ups of sales executives.
- Prepare Daily, Weekly & Monthly MIS reports, sales dashboards, and performance analysis.
- Coordinate with Sales, Dispatch, Accounts, and Production for smooth order execution.
- Maintain records of franchise associates, distributors, customers, orders, and outstanding payments.
- Ensure timely follow-up, CRM discipline, and process compliance across the sales team.
Requirements
- 3–6 years of experience in Sales Operations, CRM, Sales Coordination, or PCD Pharma.
- Strong knowledge of MS Excel and CRM software.
- Excellent analytical, reporting, communication, and coordination skills.
- Experience in managing sales data, MIS, and team performance is essential.
Preferred: Candidates with prior experience in the PCD Pharma Franchise industry will be given preference.
Pay: ₹35,000.00 - ₹75,000.00 per month
Work Location: In person
