Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
We are looking for a good fit to join our Transportation Long Term Capacity Planning Team, part of the larger Supply Chain Team. This team plays a crucial role in strategically planning and executing Amazon's Transportation network topology over a 1-3 year horizon. As a Middle Mile Program Manager, you will be at the forefront of uniting cross-functional teams to evolve our network, continuously optimizing for cost, speed, and reliability while maintaining a strong customer focus.
In this role, you will be responsible for developing capacity solutions that address both current and future demands, ensuring business continuity even through peak periods. Your work will directly contribute to our long-term strategy programs, preparing Amazon's logistics network for sustained growth while striking the delicate balance between delivery speed, operational efficiency, and cost-effectiveness.
You will leverage your expertise in long-term forecasting and capacity planning to make data-driven decisions that shape the future of our Middle Mile operations. This position requires a strategic mindset, strong analytical skills, and the ability to collaborate effectively with diverse teams across the organization. Your insights and recommendations will be instrumental in guiding senior leadership decisions and driving the continuous improvement of our vast logistics network.
As a key member of this team, you'll have the opportunity to make a significant impact on Amazon's ability to meet and exceed customer expectations in the years to come, playing a vital role in our mission to be Earth's most customer-centric company.
You are expected to have exceptional analytical, planning, and written/verbal communication skills. You know and love working with business intelligence tools, are comfortable accessing and working with big data from multiple sources, and are enthusiastic about partnering with the business to deliver results. You are a self-starter, comfortable with ambiguity, able to think big, and enjoy working in a fast-paced environment.
Join our team and help shape the future of Amazon's logistics network, contributing to our mission of becoming Earth's most customer-centric company while balancing delivery speed with efficiency and cost-effectiveness!
Key job responsibilities
- Own the 3-5 year network architecture vision, defining target-state topology and building the case for irreversible capital bets under demand uncertainty
- Frame speed-cost-flexibility trade-offs into decision documents with quantified options that enable VP-level sign-off on network transformation
- Define the long-range forecasting methodology integrating SCOT inputs, channel share shifts, and sensitivity scenarios to stress-test build plans across demand futures
- Lead the POR narrative for OP1/OP2/3YF cycles, converting capacity projections and topology changes into strategic choices with P&L implications
- Drive structural cost programs through integrated sort centre and transportation planning
- Sequence simultaneous network changes (closures, hub launches, MFC ramps, peak readiness) with dependency mapping and go/no-go criteria across cross-functional teams
- Codify the evolving tenets and guardrails governing network decisions (1P thresholds, lane consolidation rules, utilization targets) and pressure-test them against evolving network conditions
- Influence upstream decisions (FC placement, speed commitments, seller programs) that carry downstream cost and complexity implications on Middle Mile
About the team
The Long Term Middle and Last Mile Capacity Planning Team strategically plans and executes Transportation network topology over a 1-3 year horizon. We unite teams to evolve the network, optimizing cost, speed, and reliability with customer focus. We develop capacity solutions for current and future demands, ensuring business continuity through peak periods. Our long-term strategy programs prepare Amazon's logistics for growth, balancing delivery speed with efficiency and cost-effectiveness.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
