We are India's #1 Corporate Wellness Company with over 1.5 million registered users on our wellness platform - The Wellness Corner. Our company is growing rapidly and is searching for experienced candidates for the position of Chat / Call / Email support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Candidate should possess a stable working track record, excellent oral and written communication skills, and be highly knowledgeable in the broad spectrum of customer handling .
Responsibilities :
· Coordinate with customers and internal stakeholders holders to resolve customer queries · Log all communications and essential information into an internal CRM system on a daily basis
· To resolve customer complaints via call or email or live-chat
· Provide exceptional customer service and resolve customer inquiries
· Responsible for proper system set up and follow through on all customer requests
· Responsible for responding in an efficient and professional manner
· Follow up on customer requests for return phone calls, where necessary
· Handle queries from customers and respond via Email and Chat
· Resolve issues raised and provide response
Requirement & Qualifications :
· One plus year experience in Customer Support
· Fluent in English and Hindi
· Achieve productivity-related targets, quality targets
· Remain fully aware of the availability of all Solutions
· Ability to handle multiple tasks and prioritize work in order to maintain required productivity
· MS Word, MS Excel, MS Outlook, Email Functionality
Key skills
· Customer Support Executive, Customer support, chat support executives
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
