About the Role
We are looking for a proactive and customer-focused Customer Support Executive who can deliver exceptional support experiences to our clients. The ideal candidate should have strong communication skills, problem-solving abilities, and the patience to handle customer concerns professionally while ensuring timely resolution of queries.
Key Responsibilities
- Handle customer queries through calls, emails, chat, and support tickets in a professional manner.
- Provide accurate information about products, services, onboarding, and issue resolution.
- Ensure quick and effective resolution of customer complaints within defined TATs.
- Coordinate with internal teams such as Tech, Operations, and Sales for issue escalation and follow-ups.
- Maintain detailed records of customer interactions and update CRM/support systems regularly.
- Build strong relationships with clients by ensuring a smooth support experience.
- Follow up with customers to ensure complete issue resolution and satisfaction.
- Share customer feedback and suggest improvements in processes and support workflows.
- Maintain updated knowledge of company products, features, and policies.
Required Skills & Qualifications
- 1–3 years of experience in Customer Support / Customer Service / Client Handling roles.
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and interpersonal skills.
- Ability to handle pressure and manage multiple customer interactions simultaneously.
- Familiarity with CRM tools, ticketing systems, and MS Office.
- Customer-first mindset with a calm and professional approach.
- Ability to work independently and collaboratively within teams.
Preferred Background
- Experience in SaaS, Tech Support, or Hospitality/F&B industry will be an added advantage.
- Prior experience in handling B2B customers is preferred.
KPIs
- Customer Satisfaction (CSAT)
- Query Resolution Time
- TAT Adherence
- Client Retention
- Quality of Customer Communication
What We Offer
- Fast-paced learning and career growth opportunities
- Performance-based incentives and rewards
- Supportive and collaborative work culture
- Health insurance and employee benefits
- Exposure to a growing SaaS ecosystem
Pay: ₹11,269.15 - ₹37,828.65 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Experience:
- Customer relationship management: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- Outbound voice: 1 year (Preferred)
Work Location: In person
