About the Role
BNI Delhi Franchise is looking for a highly organized and proactive Operations Manager to oversee the day-to-day operations of our chapters across the region. This role is ideal for someone who enjoys managing teams, improving processes, coordinating events, and delivering an outstanding customer experience.
You will work closely with senior leadership, Director Consultants, Chapter Leadership Teams, and members to ensure smooth operations, operational excellence, and consistent adherence to BNI standards.
Key Responsibilities Operations Management
- Ensure smooth functioning of BNI chapters across the region.
- Monitor chapter performance through reports and KPIs.
- Maintain operational calendars and ensure compliance with BNI standards.
- Support chapter launches, growth initiatives, and operational planning.
Member Experience
- Deliver a seamless onboarding experience for new members.
- Resolve member queries and operational issues promptly.
- Support member engagement, retention, and renewal initiatives.
- Maintain high standards of customer service.
Leadership & Team Coordination
- Coordinate Leadership Team installations and training programs.
- Track training completion and resource distribution.
- Manage the Operations Team through task allocation, coaching, and performance reviews.
Director Consultant Support
- Coordinate schedules and meetings.
- Track chapter visit reports and action items.
- Ensure timely submission of operational reports.
Event Management
Plan and execute:
- Leadership Team Trainings
- Member Success Programs
- Visitor Days
- Networking Events
- Awards & Recognition Programs
- Regional Conferences and Meetings
Responsibilities include venue coordination, registrations, vendor management, budgeting, logistics, and post-event feedback.
Administration & Finance
- Maintain chapter documentation and digital records.
- Coordinate invoicing, membership payments, renewals, and vendor payments.
- Support budgeting and operational reporting.
Process Improvement
- Develop and improve Standard Operating Procedures (SOPs).
- Identify opportunities to automate and streamline processes.
- Recommend operational improvements and technology enhancements.
Pay: ₹35,000.00 - ₹40,000.00 per month
Application Question(s):
- What are your salary expectations (monthly CTC)?
- Are you currently based in Gurgaon or willing to relocate?
- How soon can you join?
Work Location: In person
