This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.
- Ensuring best-in-class technical quality
- Driving process excellence and operational efficiency
- Supporting Trial Period (TP) success
- Participating in customer discovery discussions
- Preventing customer dissatisfaction due to skill gaps**
Key Responsibilities
1. Domain Leadership & Technical Excellence
- Act as the domain expert for assigned discipline.
- Define and benchmark best-in-class quality standards.
- Challenge teams to raise technical depth and accuracy.
- Review complex designs, calculations, and deliverables.
- Ensure zero technical compromise in customer submissions.
2. Coaching & Capability Building
- Mentor and coach engineers to elevate technical capability.
- Develop structured learning paths for different experience levels.
- Create training modules, SOPs, and technical videos.
- Conduct internal knowledge-sharing sessions and workshops.
- Build second-line technical strength within the team.
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3. Process Improvement & Efficiency
- Identify bottlenecks impacting productivity and quality.
- Lead continuous improvement initiatives.
- Standardize best practices and templates.
- Drive automation and smarter workflows where applicable.
- Improve turnaround time without compromising quality.
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4. Customer Engagement & Discovery
- Participate in discovery meetings with customers.
- Provide technical insights during pre-sales and proposal stages.
- Support technical proposal preparation and validation.
- Translate customer requirements into clear execution strategies.
- Ensure commitments made to customers are realistic and achievable.
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5. Ownership & Accountability
o Trial Period (TP) success.
o Zero loss of customers due to skill gaps.
o No TP losses due to weak technical positioning.
- Ensure delivery commitments are met in terms of:
o Quality
o Timeline
o Technical integrity
- Proactively flag risks and implement corrective actions.
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6. Operational Excellence
- Ensure ongoing operational stability in live projects.
- Conduct periodic technical audits.
- Maintain quality consistency across accounts.
- Work closely with Delivery, Relationship Managers, and QA teams.
